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In this section you will find helpful information about LonelyID service. If you think that important information is missing, please, let us know about it.
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In order to be certain that the email you receive corresponds to the request you generated from your mobile, it is sufficient to verify that the data related to your phone and that is included in the email you received during the registration or activation process matches the data shown in the LonelyID Mobile app installed on your mobile.

If you need to deactivate the key stored on your mobile whether because you have lost your mobile or it has been stolen, do not worry. We have a secure key deactivation mechanism that will allow you to deactivate your current mobile phone’s key with total security, preventing the possibility that someone may hijack your mobile’s key.

To deactivate your mobile’s key, just click on the following link and follow the indicated steps:

Proceed with the deactivation of the mobile key

REMEMBER: Once the password is deactivated, you can always reactivate the account and generate a new key from any mobile, entering the registration details you used with the original key (identifier, email) (You can read How do I generate a key for my mobile? if you need more information).

Within the context menu Menú contextual in LonelyID Mobile is an option called 'Your sites'.

This option allows you to access and browse your favourite websites very comfortably from your own mobile, without having to key in your username or password and without having to authenticate yourself every time.

Your sites menu

For the authentication process to the LonelyID service to work properly, it is necessary to synchronize times between your mobile phone and the server adequately during the mobile app’s registration process.

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