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In this section you will find helpful information about LonelyID service. If you think that important information is missing, please, let us know about it.
Thank you very much for helping us to improve the service!
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All sites that anounce on their web site they are OpenID-enabled for Login or Registration are valid LonelyID websites.

You may find a list of OpenID-enabled websites in the following url:

https://www.myopenid.com/directory

You may also find more information on OpenID related websites at:

http://openid.net

http://www.openiddirectory.com

Please, in case you find any OpenID-enabled website not working with LonelyID, we would be very glad to hear about you so we could review if there is something OpenID-enabled not fully compatible with LonelyID.

Registering at LonelyID is very easy. You can do it directly from your mobile using LonelyID Mobile:

Download and install LonelyID Mobile on your iPhone from iTunes or the App Store.

Once installation is complete, open the LonelyID Mobile app on your mobile. In the small form that appears, enter your desired identifier name and your current email address and tap the Done button.

Registration page

It is very important that you properly verify your email address since it will be used to authenticate ownership of your email address and help you if your mobile is lost or stolen. VERY EASY.

There are two parts to the LonelyID website identification process, the first being direct identification on LonelyID’s website and the other being authentication from an external website or service with your LonelyID identifier.

In order to be certain that the email you receive corresponds to the request you generated from your mobile, it is sufficient to verify that the data related to your phone and that is included in the email you received during the registration or activation process matches the data shown in the LonelyID Mobile app installed on your mobile.

There are different reasons that your password may not work when authenticating/logging in.
Review the following points for carrying out proper authentication on LonelyID:

  • Be sure that you activated the LonelyID key in your mobile when you registered. During your key’s registration process, we sent you a welcome email containing an activation link. You must open the email we sent you and click on the link it contains. If you no longer have the email we sent you, do not worry. Just fill out the form in LonelyID Mobile again, entering your identifier and the same email address that you used the first time. Your password will be generated again and you will receive another email so you can confirm activation.
  • If your mobile’s LonelyID key was already activated but the password continues to not work, try syncing the LonelyID Mobile app (You can read 'Synchronize (LonelyID Mobile)' to learn more about the syncing process.
  • Check that the password you have keyed in remains valid when performing the authentication. The password changes its value at specified moments. Try to copy the password when it is shown in black. When the password colour changes from black to red, this means that it is about to change. In this case, it is better for you to wait for a new password to be generated in order to login correctly (You can read 'Where is my password?' for more information).

If you need to deactivate the key stored on your mobile whether because you have lost your mobile or it has been stolen, do not worry. We have a secure key deactivation mechanism that will allow you to deactivate your current mobile phone’s key with total security, preventing the possibility that someone may hijack your mobile’s key.

To deactivate your mobile’s key, just click on the following link and follow the indicated steps:

Proceed with the deactivation of the mobile key

REMEMBER: Once the password is deactivated, you can always reactivate the account and generate a new key from any mobile, entering the registration details you used with the original key (identifier, email) (You can read How do I generate a key for my mobile? if you need more information).

Generating a new key in your mobile is very easy. All that you need to do is open the LonelyID Mobile app in your mobile and tap on the Edit button located in the LonelyID Mobile homepage.

Edit

This will open a screen with a small form with two fields to fill in: identifier and Email address.

Registration

If you want to generate a new mobile key associated with the same LonelyID account that you had previously, all you need to do is enter exactly the same values in those fields (meaning your identifier and your email address) and tap the Done button.

The process of generating a new key works exactly the same way as the initial registration process. The only difference is that in place of creating a new account in the LonelyID server, your mobile's key will remain associated with the existing account.

Remember that in order for your new key to be activated correctly and recognized by LonelyID, you must confirm your key's activation, clicking on the link that you find in the activation email that we will send you as soon as you fill out the form and confirm the data.

The password is made up of eight digits that are generated automatically and within the mobile app itself (password generation occurs without having to establish a connection to the Internet or to the LonelyID server). Finding your password is very easy:

Open the LonelyID Mobile app on your mobile and enter the eight digits displayed on the app's homepage.

Remember that the digits making up a password change at determined intervals. If the password’s digits appear in red, this means that the password is about to change its value. We recommend that when this happens you wait a few seconds for the password to change to its new value to be able to use it correctly.

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